I'm sorry that you are not satisfied with our product and service and I'm sure that Tedie will get your refund processed soon. In the few cases that we can't figure it out with our tools we fall back on remote admin.Īnd Allen is correct, the settings we change can be changed by logging in to your router and doing it manually, it's just a lot faster.
#HOW TO USE PORT FORWARDING NETWORK UTILITIES SOFTWARE#
When troubleshooting a network with potentially multiple misconfigured routers, multiple firewalls, and "internet security" software our custom tools give us the information we need much faster than remote admin can. The remote logs are much more useful to us than a visual "remote admin" session, even though remote admin seems like the fastest way to solve the problem. The steps Allen took to have you run remote logs are the fastest way for us to get your router added to the software. In addition the software is able to combine ports from multiple applications and optimize the limited space available in many routers' port forwarding tables. We can and do remote admin people to get their ports forwarded all the time, when our software is not able to do it automatically, but we greatly prefer to make the software work so that you can forward and un-forward ports at your leisure. I have filed a complaint with the BBB and will follow-up with my credit card company. It has been two weeks and two follow-up inquiries and no word from Tedie. I requested a refund and was informed by Allen that "Tedie" would respond when he he had a chance.
Their website stated they offer a 100% guarantee.
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The support person (Allen) responded that the software merely automated what anyone could manually perform on their own. After my router was added the utility merely overwrote the changes I had previously made manually on the router. Basically they do not remote to your computer to manually resolve issues. My router was not supported therefore I had to run the utility with remote access to prepare the error log file. After paying they were initially responsive. They stated they would remote access and resolve the issue if their software failed. I was under the impression their software utility could make changes that either I could not make manually or was overlooking.
/how-to-port-forward-4163829-2b9af562716d480b99375518ff5c5c6a.png "how to use port forwarding network utilities")
I purchased the portforward utility software based on the information on their website.
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